Connect customers intelligently
Skills-based routing to better direct incoming customers.
Automatic Call Distribution (ACD)
ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions.
Skills-based routing to better direct incoming customers.
Enhanced analytics showcase process steps and identify potential problem areas.
Multiple channels can be supported per agent or redirected to the most qualified agents.
Simple integration with multiple CRM solutions.
Skills-based routing to better direct incoming customers.
Enhanced analytics showcase process steps and identify potential problem areas.
Multiple channels can be supported per agent or redirected to the most qualified agents.
Simple integration with multiple CRM solutions.
Skills-based routing to better direct incoming customers.
Enhanced analytics showcase process steps and identify potential problem areas.
Multiple channels can be supported per agent or redirected to the most qualified agents.
Simple integration with multiple CRM solutions.
Skills-based routing to better direct incoming customers.
Enhanced analytics showcase process steps and identify potential problem areas.
Multiple channels can be supported per agent or redirected to the most qualified agents.
Simple integration with multiple CRM solutions.
8x8 ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions. 8x8 ACD delivers reduced customer wait times, fewer missed calls, and a better customer experience.
8x8 ACD supports advanced routing for all channels, programmable agent queues, and automatic callbacks, working with a native CRM or pre-built CRM integrations to readily service customers from anywhere across the globe. The system is equipped with user-friendly administration to economically and effectively respond to any customer inquiry.
8x8 ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions. 8x8 ACD delivers reduced customer wait times, fewer missed calls, and a better customer experience.
8x8 ACD supports advanced routing for all channels, programmable agent queues, and automatic callbacks, working with a native CRM or pre-built CRM integrations to readily service customers from anywhere across the globe. The system is equipped with user-friendly administration to economically and effectively respond to any customer inquiry.
8x8 ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions. 8x8 ACD delivers reduced customer wait times, fewer missed calls, and a better customer experience.
8x8 ACD supports advanced routing for all channels, programmable agent queues, and automatic callbacks, working with a native CRM or pre-built CRM integrations to readily service customers from anywhere across the globe. The system is equipped with user-friendly administration to economically and effectively respond to any customer inquiry.
8x8 ACD is a skills-based routing solution that supports quicker responses by directing calls to qualified agents or self-service solutions. 8x8 ACD delivers reduced customer wait times, fewer missed calls, and a better customer experience.
8x8 ACD supports advanced routing for all channels, programmable agent queues, and automatic callbacks, working with a native CRM or pre-built CRM integrations to readily service customers from anywhere across the globe. The system is equipped with user-friendly administration to economically and effectively respond to any customer inquiry.
Deliver better customer experiences, shorter wait times, and increased first call resolution with more effective caller-to-agent match.
Quickly route customers to an agent who has the right skills to answer their questions.
Ensure exemplary alignment of customer ask and agent response, understand history and fix old pain points.
Call flows are easily modified for schedule changes or special business offers by system admin.
Deliver better customer experiences, shorter wait times, and increased first call resolution with more effective caller-to-agent match.
Quickly route customers to an agent who has the right skills to answer their questions.
Ensure exemplary alignment of customer ask and agent response, understand history and fix old pain points.
Call flows are easily modified for schedule changes or special business offers by system admin.
Deliver better customer experiences, shorter wait times, and increased first call resolution with more effective caller-to-agent match.
Quickly route customers to an agent who has the right skills to answer their questions.
Ensure exemplary alignment of customer ask and agent response, understand history and fix old pain points.
Call flows are easily modified for schedule changes or special business offers by system admin.
Deliver better customer experiences, shorter wait times, and increased first call resolution with more effective caller-to-agent match.
Quickly route customers to an agent who has the right skills to answer their questions.
Ensure exemplary alignment of customer ask and agent response, understand history and fix old pain points.
Call flows are easily modified for schedule changes or special business offers by system admin.
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.
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